Really bad attitudes from certain night crew.. Not knowledgeable on certain products. Never been treated so Bad as a customer
Had an issue on a phone order. It was a mistake on there end that they could not resolve. They kept on pointing the blame on me for not returning the phone on specific time frame. Called customer service and they said that was not the issue. They said that I needed to be on a specific plan to be qualified for the promotion. Finally customer service pointed me to customer loyalty to get the issue resolved. T-Mobile customer service rocks. This store needs to take action for a mistake that was caused by them. This store gets 1 star for making me fix something that I had no knowledge of. T-Mobile customer service gets 5 stars for helping resolve and problem that the store created.
Staffs and manager are unprofessional, bad attitude and helpless!
They are ok but always short on staff..
Went in the store in April after speaking to 2 different reps on the phone. Everyone seemed to be on the same page telling me my bill would only go up $60.00 by adding a 2nd line. So the man at the store (who was rushing me and trying to get me purchase unnecessary accessories) told me the same, the bill would only go up $60. I asked this question numerous amounts of times and though he could barely speak English he clearly stated it would NOT be more. So here we are 2 months later and my bill is not ONLY $60 more for adding a second line it's $90!!! That is a HUGE difference!! So after speaking to 2 different reps today I was pretty much told oh well...your problem...so NEVER again...I will never go back to this store because these people don't know what the hell they are talking about!! They only want to sell you pointless CRAP to make themselves more money. So stay away from this location. Go to Dartmouth and be sure to do lots of research before falling into they're little "traps"!
T Mobile is a US Electronics Store based in New Bedford, Massachusetts. T Mobile is located at 874 Kempton St, New Bedford, MA 02740, USA.
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