Very nice manager who showed me around and provided all the info. I was looking for. In fact, I was so impressed with the security and the facility overall - that I did secure a unit. My only issue would be that when anyone is dealing with a customer - take care of that customer before moving on to others that come into the office. Customer Service 101 is to handle each customer in the order in which they arrive. I was there over an hour for business that I think could have been done in 20 minutes at the most. Other than that - very nice place! And I look forward to my time associated with CubeSmart!!! :)
HORRIBLE if I could give zero stars I would. We had been told we were all set for our military discount. Then when I discovered we still weren't getting it we went in again and spoke to someone they told me I had to have my husband show his ID yet again. He's already shown it twice and my military spouses ID isn't good enough. I feel like they were just pushing us off so they didn't have to give us the discount. When I finally lost it and complained they told me they would prorate the discount back as far as they could to get us our money back because we've been over charged for so long now and now that I'm ready to cancel my account and bring up the overages they don't want to prorate it even though it's what I was promised. I would never treat my customers the way they are treating me.
Great experience awesome customer service. They beat every other storage facilities prices. It is a clean and new facility also. Definitely will be a return and loyal customer!
I have lived in New Bedford all my life and had to use storage units for some reason. When I was told about the CubeSmart Self Storage Units I said to myself it's just another Storage place. I was wrong, it is The Storage Unit. Clean, convient, and more so i was treated and greeted with the up most respect. I feel confident my belongings are safe. I rate this place with a 5 star. Hats off to Joseph.
Not only do they keep taking up my rent every few but I'm in the process of moving my stuff out and keep finding mice poop all over my stuff! I should've just waited for Uhaul to have a unit available for Me! I will never use this place again!
Cubesmart Self Storage is a US Moving Company based in New Bedford, Massachusetts. Cubesmart Self Storage is located at 376 Hathaway Rd, New Bedford, MA 02740, USA.
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