First of all I'll start with, the pricing of this place is very high. The only reason I came here is because this place was the only place that had any available at the moment.. Second, when ever I had to visit my unit, it was after office hours, so like 8 or 9pm because that's the only time I could get there after work.. and twice now, the unit garage door had gotten stuck on me when trying to open or close it. And it would get stuck at half way. I had to have a couple of people try to open and close it at once.. Third, when it did get stuck on me, I tried to call the office phone and knock on the owners door out front to help because I could not get it closed, and nobody ever answered me. All of the different numbers that I called linked together to a generic Extra Space Storage Office center probably in Boston or somewhere and asked me to leave a message.. Luckily I had my own tools in my unit that I was able to use on the door too get it to shut so I didn't have to leave it open all night with my stuff in it and chance anyone stealing stuff out of it.. Every time I try to call, nobody answers the phone so I'm forced to leave a message. However nobody returns my call, when I simply just want my name and debit card off of the storage unit. And I'm not posting this to piss anybody off, I just want to inform everyone that this is what I had to go through, and I'd hate to see if anybody else went through the same thing.
Very nice people that provided quick and professional rental of a storage unit. The whole process took me 15 minutes and was done conveniently on my weekend off from work. Would highly recommend to friends and family.
My bf and I are in the middle of moving and needed somewhere to store some extra clothes for a few days. Neither of us have leased a storage unit before so we didn’t know what to expect. The customer service woman,Rene, was more than welcoming and very pleasant. She offered to waive the monthly fee as we only need it for a few days. We only had to pay for insurance, an administration fee, and a lock which all came out to be about 50 dollars. She made our day. I will definitely come back to them in the future if I ever need a storage unit!
The company I work for has used this place many times with no qualms. Valerie and her team have been more than helpful.
I picked this location because it is convenient to my house. The lot is very secure and easy to navigate. Valerie explained everything in detail and was so pleasant to deal with.
Extra Space Storage is a US Moving Company based in New Bedford, Massachusetts. Extra Space Storage is located at 3131 Acushnet Ave, New Bedford, MA 02745, USA.
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